Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Why do I have to pay a deposit?

The reason we ask for a deposit is to secure your piece for the work to be completed. As in all businesses we have to obtain supplies in order to customize your order. 50% is customary for a non-dated/named piece. The additional 50% will be invoiced upon completion and ready for shipping.

100% is asked for a named/dated piece. In other words, if you ask for your name and date of birth on an item, we couldn't possibly sell it to anyone else.

Are there any restrictions on what I can have a piece look like?

The answer to this is no and, yes.

Your imagination is just about the only limitation that we have for producing your piece.  

Unfortunately, we cannot create any design that is licensed (for example, Disney, sports logos, Marvel/DC comic characters, etc. If it is a licensed image then we are not allowed to reproduce it) 

What is the timeline between an order being approved and the completion to ship?

This is a tricky question that we get all the time.

Each piece is individual, curing time of stains, paint, resin, clay etc is different in every modality.

We do our utmost to give you as accurate a timeline as possible however, the curing times of each finish is completely different. Some items cure in 7 days, others (like resin) take up to 30 days to cure fully in order to ship safely.

Can I order a piece, pay a deposit and cancel the order afterwards and get a refund?

This is a difficult question we get. 

Once an order is placed, we receive your deposit and signed invoice, we cannot stop the work once we've started. If we have not yet started any work on the piece you would be billed for the furniture cost at a 25% restocking fee. Your refund would be 75% of your invoice.

I ordered a piece and you've already started creating it, but I've changed my mind, will you issue a full refund?

We can only issue a full refund if we have not started on the piece. 

Work is started within 3 days of receiving your signed invoice and deposit, if, within that 3 days you change your mind, then it may be possible to receive a full refund.

Which shipping options do you have? How much is shipping?

This is a great question. 

We leave it up to the customer which shipping option they would like to use. Currently we use DHL, Canada Post, Purolator and UPS.

The shipping costs depend on which service you choose, the dimensions and weight of the piece and the distance it is going to your destination. With each shipping option you have the ability to view live online rates, directly from our location to your destination. We charge only what the site states for shipping, we see the same shipping rates that you will. 

Where do you ship to?

We can ship to just about anywhere in the world. 

PLease ask for details when you are considering ordering as some shipping companies do not ship to certain areas. You will be notified if there is a limit on shipping options.

Do you offer wholesale pricing?

Unfortunately not, since we are a family based small company.

Every piece that comes from us is hand detailed to perfection and this is something that cannot be reproduced in major assembly-line type manufacturing.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.