Beyond the ordinary
This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.
Custom work information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Client satisfaction is our goal, we want you to have that 'wow' moment when you receive your order.
How custom orders work
With every custom order comes questions. Whether you are looking for a restoration of a sentimental piece of furniture or, are looking to create something incredibly unique for your home, we will have questions.
Every custom order will ask for: colour(s) choice(s), etcetera. There will be an email that will be sent to you for your approval, and once that approval is complete then we will start the process of creating.
Pricing and payment of custom orders
As with any custom project, a deposit is required before the commencement of the work. The deposit is equal to 50% of the finished piece. Once the piece is completed we send an invoice for the remainder.
This is a very customary practice. We don't work on your piece until we receive your final approval and we don't send out the piece until we receive final payment.
Custom orders take time to complete. You will be given an estimate on completion time, and you will be informed the entire way of the progress.
Shipping is done through DHL, Canada Post or UPS and the costs associated with your piece will be detailed as per the shipping companies actual costs. There are handling charges that will be included for packing/crating of your piece so that it will arrive safely.
Returns on custom pieces are not accepted as we cannot offer an item with specific names/dates for sale to anyone else other than the party ordering it.